Student Information Course

Information

Our website has a comprehensive range of information that will help you make

an informed decision concerning the training we provide.

This student agreement contains general information regarding the services we

provide. Course-specific information is located on our website for each

specific course. The course specific information will provide you an indication

of what is in the course and the assessments required, as well as vocational

outcomes.

Unique Student Identifier (USI)

The Unique Student Identifier is a National Government initiative for

all students from 1st January 2015.

Your USI account will contain all of your nationally recognised training records

and results completed from 1st January 2015 onwards. This will assist when

you are commencing employment with a new employer or if you are

commencing study with a new training organisation.

Every student from January 1 2015 is required to provide Allens Training Pty

Ltd with a verified USI before we can issue any certification. For further

information on what a USI is and how this number will affect you please refer

to the Allens Training Pty Ltd website, or to the USI website:

https://www.usi.gov.au/

Enrolment

Enrolment and admission into some of Allens Training Pty Ltd courses are

subject to meeting certain prerequisite conditions. Specific details of the

prerequisites pertaining to these training courses are contained in individual

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course documentation and are made available prior to enrolment. All course

information is located on our website.

In the case that a potential student does not meet the prerequisite conditions,

we will endeavour to assist you in understanding your options regarding

meeting the standards. Any questions regarding prerequisites can be addressed

by telephoning our Contact Centre team on 1300 559 064.

Upon successful enrolment, students will be provided with login details to

access their individual Training Desk Portal. Training Desk will provide the

student with access to their training records (previous courses completed,

Statement of Attainment) which can be downloaded at any time.

Course Delivery

Allens Training Pty Ltd courses may be delivered directly or by an individual

or business delivering training on behalf of Allens Training Pty Ltd by way of

a Third-Party arrangement. The Third-Party organisation has an agreement in

place which is registered with ASQA and is authorised to deliver training on

behalf of Allens Training Pty Ltd.

The course fee may be paid direct to the trainer, with no further enrolment

fees required to be paid to Allens Training Pty Ltd in this case.

Course Fees

Each qualification, unit of competency or course offered by Allens Training Pty

Ltd and or a third-party delivering training on their behalf has a specific

course fee. The course fee is the maximum fee that may be charged to the

student for their selected course.

Course fees are set at competitive rates and will be advised prior to

the enrolment in a course. These fees may vary from course to course. Fees

and charges are available on request by telephoning Allens Training Pty Ltd

Contact Centre 1300 559 064 or the third-party delivering training on behalf of

Allens Training Pty Ltd prior to enrolling into this course.

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All fees will be paid according to the fee structure provided prior to enrolment.

It is our policy that the course fee will be all-inclusive. Students will not be

'surprised' by unexpected requirements, fees or expenses.

Course fee inclusions:

• All tuition;

• Support and coaching;

• Any associated student workbooks, handouts or manuals;

• Classrooms and facilities;

• Access to any specialised equipment necessary in the training.

Where additional resources normally associated with a program of study are

required (e.g. reference material, research documents, own computer) the

student will be clearly advised of exactly what is required in the pre-course

materials or enrolment confirmation for the program.

There are no additional fees associated with your training, except for

cancellation fees or replacement of resources.

Students who require replacement of issued learner’s resources or workbooks

will be liable for additional charges to cover the cost of replacement.

Payments

Course fees are due and payable at the time of enrolment unless

otherwise negotiated. No Statement of Attainment or Qualification will be issued

until full and final payment has been received.

Student Fee Guarantee

Allens Training Pty Ltd holds a term deposit for protection of student course

fees that are paid in advance for a training course.

The intent of this is to ensure that mechanisms are in place to protect the

student’s investment and provide access to funds or a comparable course

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acceptable to the student at no additional cost, in the event that the RTO

(Allens Training Pty Ltd) ceases to operate or is unable to provide the

services outlined in the contract with the student.

Refund Policy and Cancellation

When an applicant accepts a place offered by Allens Training Pty Ltd and

pays the fees, it means a binding contract is created between the student

and Allens Training Pty Ltd. Notification of cancellation/withdrawal from unit/s of

competency, withdrawal or deferral from a course of study must be made in

writing to Allens Training Pty Ltd.

In the case of cancellation/withdrawal, the following cancellation fees will apply:

• Students who give notice to cancel their enrolment more than 10 days

prior to the commencement of a program will be entitled to a full refund

of fees paid.

• Students who give notice to cancel their enrolment fees less than 10 days

prior to the commencement of a program will be entitled to a 75% refund

of fees paid. The amount retained (25%) by Allens Training Pty Ltd is

required to cover the cost of staff and resources which will have already

been committed based on the student’s initial intention to undertake the

training. Enrolments into short courses (one day) can also be transferred

to an alternative date in cases where there is one available.

• Students who cancel their enrolment after a training program has

commenced will not be entitled to a refund of fees. Enrolment into a

course via distance delivery will be deemed to have commenced when the

learner resources have been dispatched.

There is no charge for a student to transfer to another course with Allens

Training Pty Ltd. If Allens Training Pty Ltd cancels a course, then a full

refund will be made available to whoever paid that course fee.

Please note that administration fees may still apply for the processing of

refunds.

Discretion may be exercised by the CEO in all situations, if the student can

demonstrate that extenuating or significant personal circumstance led to their

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withdrawal. In these cases, the student should be offered a full credit toward

the tuition fee in another scheduled program in-lieu of a refund. CEO may

also authorise a refund of tuition fees if the circumstances require it.

Where refunds are approved, the refund payment must be paid to the student

within 14 days from the time the student gave written notice to cancel their

enrolment. Tuition refunds are to be paid via electronic funds transfer using

the authorised bank account nominated by the student on the Refund Request

Form which can be downloaded from our website under the student section.

Note: If for any reason Allen’s Training is unable to fulfil its service agreement

with a student, Allen’s Training must refund the student’s proportion of fees

paid for services not delivered or make alternative arrangements.

Guarantee of Training

Allens Training Pty Ltd reserves the right to cancel, postpone or re-schedule

courses due to low enrolments or unforeseen circumstances. Should this occur

a full refund and/or an opportunity to reschedule (without penalty) will be

offered.

Allens Training Pty Ltd reserves the right to change course fees, dates,

content, trainers or method of presentation at its discretion.

Allens Training Pty Ltd undertakes that in the event they are unable for any

reason to deliver training that has been paid for in full, they will refund the

course fees or make alternative arrangements.

Full Details of the Students Rights and Responsibilities can be found at the

website below:

https://allenstraining.com.au/students/student-handbook

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